Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Kuchen Warehouse Sdn Bhd relationship with you in relation to this website.

The term ‘Kuchenware’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.


To place an order with Kuchenware you must be over eighteen (18) years of age and are aware of all local, state and federal laws regarding the possession or carrying of the products they are ordering.


Kuchenware reserves the right to modify this website, and the rules and regulations governing its use, at any time, inclusive of the products and/ or services described in this website without prior notice. Modifications will be posted on the website, and users are deemed to be apprised of and bound by any changes to the website.


Kuchenware attempt to be as accurate as possible on the information provided. However, we do not warrant that product descriptions or other content of this site is accurate, complete, current or error-free. In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether the order has been confirmed and your credit card charged.

If your credit card has already been charged for the purchase and your order is cancelled, we will extend a full refund for the charged amount. We apologize for any inconvenience this may cause you.

Please note that size of pictures is not according to proportion and colour may differ due to individual monitor’s resolution.

In the event you are not completely satisfied with your purchase, please refer to our Return Policy for more details.


Prices stated on this site are in RM (Ringgit Malaysia) inclusive of all import duties and taxes. Delivery costs will be charged in addition where applicable. Please refer to our delivery costs below for further information. Kuchenware reserves the right to change the prices without prior notice.


We aim to deliver your orders within 3 to 5 working days upon successful payment confirmation unless stated otherwise. Delivery of goods shall be made to the address specified by you in the order.

Peninsular Malaysia
East Malaysia
Orders below RM100
Orders above RM100

Once your purchase has been shipped out, you will receive an email/ SMS confirmation of when your order was shipped.

All goods shipped are insured against loss and damage whilst they are in transit. Goods returned to us by you will travel at your risk and expense. If you refuse acceptance of delivery or of a part thereof, you have to bear all expenses caused by or arising out of this.

Please refer to our Return Policy for more details.

Kuchenware does not provide any international shipping at the moment. For more information please email us at hello@kuchenware.my.


If you want to cancel or change your order for any reason, please contact us immediately at hello@kuchenware.my or WhatsApp us at +6012-921 5509. Please quote your order number. We will do everything we can to accommodate your request. However, we cannot change or cancel an order once it is in the shipping process. If your order cannot be cancelled, simply return it to us according to our Return Policy.

Kuchenware reserves the right to cancel any order that appears suspect or fraudulent. All fraudulent transactions will be reported to proper authorities.


Victorinox AG guarantees all knives and tools to be of first class stainless steel and also guarantees a life time against any defects in material and workmanship (save for electronic components 2 years). Damage caused by normal wear and tear, misuse or abuse are not covered by this guarantee.

Any defects of Victorinox products that you have purchased from us, please contact us at hello@kuchenware.my or WhatsApp us at +6012 921 5509 and describe your product defects with attached photos. If possible, please provide your record of purchase from us.


Our service may contain links to third-party web sites or services that are not owned or controlled by Kuchenware.

Kuchenware has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Kuchenware shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.


Your access to and use of the service is also conditioned on your acceptance of and compliance with the privacy policy of Kuchenware. Our privacy policy describes our policies and procedures on the collection, use and disclosure of your personal information when you use the application or the website and tells you about your privacy rights and how the law protects you. Please read our privacy policy carefully before using our service.


We may terminate or suspend your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these terms and conditions.

Upon termination, your right to use the service will cease immediately.


The information contained in this website is for general information purposes only. The information is provided by Kuchenware and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Kuchenware. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Kuchenware takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

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